Terms of Service

Last updated: March 2026

Agreement

By accessing or using Valian ("the Service"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

Services

Valian provides AI-powered phone answering, appointment scheduling, and patient communication tools for dental and medical practices. The Service is provided "as is" and we make no guarantees about uptime or availability beyond our published SLA.

Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You may not use the Service to transmit spam, malware, or any content that violates applicable laws.

Intellectual Property

Valian and all related marks, logos, and content are the property of Valian Systems LLC. You retain ownership of your practice data. We claim no ownership over patient data processed through our platform.

Limitation of Liability

Valian is not a medical device and does not provide medical advice. The AI does not diagnose, prescribe, or make clinical decisions. To the maximum extent permitted by law, Valian Systems LLC shall not be liable for any indirect, incidental, or consequential damages.

SMS / Text Messaging

Valian Systems LLC sends text messages on behalf of healthcare practices to their patients, and directly to users who request product demos. By providing your phone number and consenting to receive text messages, you agree to the following terms:

For Demo Requesters:

When you request a demo at valiansystems.com/request-demo and check the SMS consent checkbox, you consent to receive text messages from Valian Systems LLC including:

  • Demo scheduling confirmations
  • Demo appointment reminders
  • Follow-up communications related to your demo request

For Patients of Practices Using Valian:

Healthcare practices using Valian collect patient consent for text messages during the patient intake process. Consent is collected via a separate, unchecked SMS consent checkbox on the intake form. Patients who consent may receive:

  • Appointment confirmations with date, time, and provider name
  • Appointment reminders (3 days, 1 day, and 2 hours before visit)
  • Missed call follow-up messages
  • Rescheduling and cancellation notifications

All patient messages are transactional and identify the practice by name. No marketing or promotional messages are sent.

General SMS Terms (All Recipients):

  • Message frequency: Varies based on use, up to 10 messages per month.
  • Message and data rates may apply depending on your mobile carrier and plan. Valian Systems LLC is not responsible for carrier charges.
  • Opt-out: Reply STOP to any message to unsubscribe. You will receive a confirmation and no further messages will be sent.
  • Help: Reply HELP to any message for assistance, or contact support@valiansystems.com.
  • Consent is not required to purchase any goods or services, book an appointment, or receive healthcare.
  • Opt-in data: Your phone number and SMS consent data will not be shared with or sold to third parties for marketing or advertising purposes.
  • Carriers: Carriers are not liable for delayed or undelivered messages. Compatible with AT&T, T-Mobile, Verizon, and all major US carriers.

For full details, see our Demo SMS Consent Policy or Patient SMS Consent Policy.

Cancellation

You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period. Setup fees are non-refundable except as outlined in our risk reversal guarantee.

Governing Law

These Terms are governed by the laws of the State of New York. Any disputes shall be resolved in the courts of New York County, New York.

Contact

For questions about these Terms, contact legal@valiansystems.com.