/ 01, INFRASTRUCTURE FOR MEDICAL PRACTICES
The AI operating system
your practice runs on.
Have Valian's “Amy” work alongside your team.
Voice. SMS. Email. Recall. Reviews. Insurance Verification. Check-in. Memory.
Bright Horizons Dental
Live · today
Calls today
0
Booked
0
Recovered
$0
Recent calls
Activity · 12h
// LIVE TOUR
01 / 05
Hear it answer a call. Now.
Tap call. Ask Amy to book you a cleaning! She answers right away, finds an open slot, writes it into the PMS calendar, and confirms the appointment by SMS & Email. All live in real time for you!
Picks up
Every call.
No voicemail. No after-hours gaps.
Identifies
Patient matched.
Looked up in your PMS in real time.
Books
Written to PMS.
Real slot, real calendar, real write-back.
Confirms
SMS before hang-up.
Patient gets the confirmation text within 15 seconds.
Amy
Bright Horizons Dental
2:14 PM
2:14 PM
2:14 PM
2:14 PM
2:15 PM
2:15 PM
2:15 PM
What your current stack is actually costing you.
Two things are happening in parallel: you're likely paying every month for too many tools that should be answering calls, and on average practices have over 10% of inbound calls missed which cause thousands in lost revenue monthly.
ESTIMATES BELOW ARE BASED ON
LOCATION
Single-location
VISITS / MO
200
AVG APT VALUE
$200
MISSED CALL RATE
10%
/Third-party software stack
insurance verification · PMS · phone · email · forms · review management
/After-hours call service
answering service contract
/Missed-appointment leak
20 lost appts × $200 avg apt value
// TOTAL · WHAT THE STACK COSTS YOU
$6,000/mo
≈ $72,000 / year
LIVE BURN WHILE YOU READ
The $6,000/mo above is a forecast of what your practice is losing monthly based on our estimated expenses. The meter started when the page loaded.
≈ $34 / HR · $273 / DAY
$$ burned since you arrived
// JUMP TO SECTION 10 · CALCULATOR
Replace Your Current Stack.
Layer by layer.
Eight tools. One front desk. All integrated into Valian's product.
// LAYER
// TODAY
// WITH VALIAN
Phone
Phone
Voice
Comms
Comms
SMS + voice
Recall
Recall
Recall outreach
Reviews
Reviews
Reviews & feedback
Insurance
Insurance
Insurance verification
Memory
Memory
Patient memory
Never forgets & stronger than human memory
// RESULT
8+ tools in 1 amazing Valian product.
Call to confirmed appointment in under 90 seconds.
Patient calls
Inbound call from any number comes in on your business line.
Amy verifies
Identifies returning patients via memory, captures intent for new patients.
Books in PMS
Real-time slot lookup + write-back into your existing PMS.
Appointment Confirmation
Patient gets a confirmation text/email within 15 seconds of confirming appointment.
Built for owners who measure what matters.
A true AI product built for medical practices with efficiency designed at its core.
Not a chatbot, not an experiment, not a toy.
Amy is the modern practice's front-of-house operating layer.
Integrate Amy directly into your current PMS.
Connects directly into the PMS you already operate. Every call, message, and booking lands there in real time.
What Amy actually handles.
Amy is the multiplier. Your team is still the practice.
Every call answered. Even at 11 PM on a Tuesday.
Amy never misses a call. She answers before the second ring, knows who’s calling, writes the booking back to your PMS while still on the phone, and warm-transfers when the call needs a human escalation.
Amy
Bright Horizons Dental
CALLER MATCH
Sarah Chen 99.4%
Live transcript
Two-way SMS conversations with every patient.
Appointment confirmations, bi-annual reminders, follow-up logic when appointment invites are declined, new bookings, rescheduling, check-in follow-ups, and more. All handled by Amy’s SMS feature.
Marcus Rivera
+1 ••• 7193 · 9 mo overdue · recall outreach
Marcus · 4 min later
sent · 0.8s · written to PMS
delivered · auto · TCPA-compliant
This week
182 sent
Reply rate
38%
Booked
+24
Email inbox management in real time.
Every email read, classified, and replied to in seconds. Appointment confirmations, new bookings, rescheduling, office-related questions, and more. Total email coverage with Amy.
Inbox · today
12 received · 12 triaged · 8 auto-replied · 4 escalated
Confirming my Tuesday cleaning
2:14 PMSarah Chen, Just want to make sure I'm on for...
Insurance question
1:42 PMMarcus Rivera, My new card is from Aetna, does that...
Re: Reminder for Mar 6
12:55 PMPriya Patel, Got it, thanks! See you then.
Need to reschedule
11:30 AMJames O'Connor, Something came up Friday, what's open...
New patient form question
10:14 AMLinda Park, Where do I add my second insurance...
// AMY'S AUTO-REPLY · SARAH CHEN
“Hi Sarah, confirmed for Tuesday March 4 at 9:00 AM with Dr. Patel. Pre-visit intake link incoming via SMS. Looking forward to seeing you, Bright Horizons.”
Amy remembers every patient. Forever.
Returning patients recognized instantly. Preferences, appointment history, and prior conversations carried across every channel, call, text, and email. Stronger than any human front desk’s memory. True AI embedded into your practice.
Sarah Chen
RETURNING · 4TH CALL · LTV $2,840
// PREFERENCES
// RECENT INTERACTIONS · 3 OF 12
// AMY'S NOTES
“Prefers reminders 2hrs before appt. Bilingual but speaks English. Drives 25 min, avoid early morning. Mom of 2.”
Real-time PMS write-back.
Amy reads your schedules and books directly into your existing PMS, no changes needed. No calendar drift, no double-bookings, and waitlists refill cancellations within minutes. Amy is an add-on to your existing infrastructure: during onboarding, we connect to all of your existing patient records so the memory feature is aware of every historical patient.
Dr. Patel
WEEK OF MAR 4 · 32 slots
Booked today
12
Avg sync
2.1s
Waitlist filled
3
Patients checked-in before they walk-in.
The check-in SMS fires 1 hour before the visit, pre-filled from PMS records. 30 minutes out, Amy checks completion, a reminder is sent out to complete the form if it’s not done. Auto-save catches partial answers, so new patients can finish in the office without redoing the form.
Digital intake · Sarah Chen
Sent via SMS · pre-filled from PMS
Full name
Sarah Chen
prefilled
Date of birth
04 / 12 / 1986
prefilled
Phone · email
+1 ••• 4827
sarah.chen@gmail.com
Allergies / medications
None reported · last update 2024
Insurance card · OCR-parsed
Photo · 1.4 MB
Time to fill
2:47
PMS write
PatNum 8341
Front desk saved
~12 min
Real-time insurance verification for every visit.
Amy runs a real-time eligibility check before every visit. Coverage, copays, deductibles, remaining maxes, and pre-auth requirements, all captured. The estimated patient pay is computed at booking and stored on the appointment, so your front desk knows exactly what to collect before the patient sits down.
Eligibility Check
Sarah Chen · DOB 04/12/1986 · 7 days before visit
Plan
Delta Dental PPO
Group A4892 · Member 9442•••
Status
Active
Eff. 01/01/2026 · in-network
Annual max
$1,500
$420 used · $1,080 left
Deductible
$50
met · waived for cleanings
// COVERAGE BREAKDOWN
Post-visit Google reviews, automatically.
Every happy patient becomes a review. Amy picks the channel, the moment, sends the ask, and follows up if needed. Your Google ratings go up. Your local SEO climbs. Your front desk stays focused on the chair.
Post-visit · Sarah Chen
Cleaning complete · 2 hours ago · positive call detected
// REVIEW REQUEST · SMS
Sent · 2 hr post-visit
Sarah · 8 min later
// GOOGLE REVIEW · LIVE
Sarah C.
today · local guide
★★★★★
Bright Horizons made it so easy to book and the appointment was fast. Dr. Patel was great. Front desk made check-in seamless.
// THIS WEEK · 7 DAYS
+42 reviews · 4.9 ★
All eight surfaces. One Amy. Live in under 24 hours.
30 minutes of your time. Live in under 24 hours.
Phone system transfer, PMS access, practice details, provider info. All captured in a 30-minute walkthrough where Amy's AI speeds up the intake. Most platforms take weeks, with Amy you're live in under 24 hours.
DAY 0 · ~10 MIN
Share credentials
Phone systems, PMS, Email, and Google Business Profile. All done through our secure onboarding portal. All done with simple 1-click integrations.
DAY 0 · ~10 MIN
Provide practice info
Hours, holiday schedule, doctor bios, practice protocols, general practice information, and the appointment types you cover. Amy’s AI captures it all in a guided walkthrough.
DAY 0 · ~10 MIN
Train Amy
Scheduling rules, escalation logic, insurance plans accepted, common patient questions, and your practice’s tone.
DAY 1
Amy goes live
Voice live. Email live. Dashboard live. Week-1 monitoring for every patient touch point started. SMS unlocks in 2–3 weeks once carrier approval clears.
Skip the 6-week onboarding. Live in 24.
Take patient data seriously? We do.
HIPAA-compliant. Every practice.
BAA signed with your practice before launch. BAAs in place with every vendor we work with. Your patient records stay fully separate from every other practice, never mixed, never shared. Every action is logged, so we can always answer who saw what.
Every byte encrypted.
Every byte of patient data is encrypted end-to-end. Encrypted while it moves across the internet. Encrypted while it sits in our database.
100% US-hosted.
All compute. All databases. All backups. US-region only. No offshore replicas. No sub-processors outside US boundaries. Data residency contractually enforced.
Pay for what Amy uses. Nothing else.
Pricing that fits your practice. Whether you are a single chair or multi-location DSO.
Usage scales based on what you use!
Voice
$1.00
/ call minute
SMS
$0.25
/ message
$0.25
/ send
// HOW BILLING WORKS
01 · SET UP
Load your account
Add $100, $500, or $1,000+ of credit. This is Amy's fuel.
02 · AUTO-REFILL
Keep Amy alive
When your balance hits the reload threshold, your card refuels Amy automatically.
03 · NO SURPRISES
Cap your usage
Set a monthly spending ceiling. Pause auto-refill at any time.
// FORECAST · MONTHLY ESTIMATE
$750/mo
// FORECAST ONLY · ACTUAL USAGE VARIES
Vs the $6,000/mo from section 03 - $5,250/mo more to the practice every month
(saved on tools + recovered from missed appointments).
Live in under 24 hours.
FIRST 50 CUSTOMERS
$1,000FREE
Free Valian credit when Amy goes live. Roughly one month of free credit for an average dental practice.
Applied automatically at go-live. Complete onboarding to claim.
Questions owners ask first.
Six things every practice owner asks before signing. Direct answers. No fluff.
01
How long until Amy is live?
24 hours from sign-up. 30 minutes of your time in a guided walkthrough, Amy’s AI captures the rest. Most platforms take 6+ weeks.
02
How does Amy connect to my PMS?
Direct API integration with 75+ PMS platforms, Open Dental, Dentrix, Eaglesoft, Curve, Denticon, Cloud 9, athenahealth, and the rest. Uses your existing credentials.
03
Will Amy replace my front desk?
Amy can run the full front-desk operation if you want her to. But how you deploy her is your call. Some practices replace the whole desk. Others keep their team and use Amy as overflow, after-hours, or peak coverage. Built to give owners the option, not to force a staffing decision.
04
What if a patient asks for a real person?
Built into every call. The moment a patient asks for staff or hits a question Amy can’t handle, she warm-transfers to your team or texts them with a callback request. Before the handoff, Amy briefs whoever picks up, patient name, why they called, what’s already been resolved, so your team picks up mid-conversation, not from scratch.
05
What does Valian actually cost?
Pay only for what Amy uses. $1.00 per call minute. $0.25 per SMS. $0.25 per email. Pre-paid wallet with auto-refill. No seat fees. No per-location fees. No annual contract.
06
What if I want to cancel?
Month-to-month, cancel any time. You always own your phone number, your existing line just forwards to Amy while she’s running. The day you cancel, the forwarding stops and calls route straight back to your line. Recordings, transcripts, and patient memory export to standard formats on request. No lock-in.
30-minute live walkthrough.
Pick a meeting slot below or Call Amy now or Sign up!
SKIP THE CALENDAR
Call Amy directly. She answers immediately.
ALREADY SOLD?
Skip the demo. Sign up now and go live in under 24 hours.